Refund policy

All returns are subject to the provisions of the Consumer Protection Act, 68 of 2008 (CPA). Non-faulty goods may be returned to Nikki within five (5) working days from the date of receipt, provided the goods are unused, in their original packaging, and in a resalable condition. A handling/service fee of ten percent (10%) may be charged for such returns, as permitted under the CPA. Returns will not be accepted after five (5) working days from the date of receipt for non-faulty goods. Where goods are found to be defective, faulty, or damaged, customers are entitled to a repair, replacement, or refund in accordance with Section 56 of the CPA. Faulty goods must be returned within six (6) months from the date of purchase. Please note that battery purchases are excluded from faulty return provisions, unless the packaging is damaged at the time of receipt. Nikki thanks you for your continued loyalty and support and remains committed to fair, transparent, and customer-focused service. 

The NIKKI team

           National Customer Care Line | 087 563 5010 / 086 000 6731